Hi,
i´m using smartermail enterprise edition 15.5.6222 with cyren-antispam.
Since some days, every mail will stay some minutes in the spool with the status "spam-check", after that it will be delivered.
In the delivery logfile i found the following - for every mail:
07:20:59 Cyren ran into an error scanning a message.
07:20:59 [24808] Unable to run Commtouch check: Exception while processing message: 24808, Exception: Object reference not set to an instance of an object.
Stack Trace: at Commtouch.CommtouchClientInterface.ProcessMessage(String messagePath, String senderAddress, String senderIP, String[] localRecipients, String[] remoteRecipients, CommtouchSettings commtouchSettings)
at CyrenClient.Program.StartScanMessage(String data)
07:20:59 [24808] Spam check results: [_SPF: None], [FIVE-TEN: passed], [HOSTKARMA - BLACKLIST: passed], [HOSTKARMA - BROWNLIST: passed], [HOSTKARMA - WHITELIST: passed], [NIX SPAM: passed], [SORBS - ABUSE: passed], [SORBS - DYNAMIC IP: passed], [SORBS - PROXY: passed], [SORBS - SOCKS: passed], [SPAMCOP: passed], [SPAMHAUS - PBL: passed], [SPAMHAUS - PBL2: passed], [SPAMHAUS - SBL: passed], [SPAMHAUS - XBL: passed], [SPAMHAUS - XBL2: passed], [_REVERSEDNSLOOKUP: passed], [_BAYESIANFILTERING: failed], [_COMMTOUCH: 0,Nonspam], [_INTERNALSPAMASSASSIN: 0:0], [_DK: None], [_DKIM: None]
07:21:02 [25783] Delivery started for at 07:21:02
07:21:03 Restarting Cyren. Too many errors have occured so far.
07:21:03 Restarting Cyren. Too many errors have occured so far.
The process "CyrenClient" seems to do something... but what?
h t t p s://nextcloud.rackspeed.de/index.php/s/yrXuRdBN7P0WTo7
Restarting the spool, smartermail or the whole server won´t fix this problem.
Only if I disable cyren anti-spam in the spam-setting AND restart the whole server, will fix the problem and mails will be delivered after seconds.
Regards
Mike