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Allow changing the From address for notification emails from SmarterMail
Idea shared by kieron matthews - March 31 at 3:39 AM
Proposed
Hi
 
I have set up a notification to alert me when a user is suspected of sending spam. I received one yesterday as a user's account had been compromised, but didn't see the notification email for some time as ironically it went in to my junk folder in Outlook.
 
After further investigation I can see the sender of the notification email is just "System Administrator" with no email address. This resulted in SPF fail and hence the email going in my junk folder.
 
From: System Administrator
To: xxx
Subject: Auto spam notification
Return-Path: <>
Received-SPF: Fail (xxx: domain of  does not designate 10.1.1.100 as permitted sender)
 
Could you please tell me where I can set the sender address for the notifications in SmarterMail v15.3 as I can't find the option?
 
Thanks

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Andrea Rogers Replied
March 31 at 1:37 PM
Employee Post
Hi Kieron,
 
If your email notification was triggered by an Abuse Detection rule, then you unfortunately can't customize the From address of the notification. However, I do agree that that functionality would be beneficial. This has been requested in the past, and may be available in a future version of SmarterMail. However, it doesn't seem that we have a Community thread for this request. I'm going to change this one to a Proposed Idea, so we can facilitate tracking on this one. 
 
In the meantime, I have a workaround you should be able to use, though it may seem a little silly. You're able to configure the From address for emails that are sent from system Events, so you could create an event that will trigger an email when your abuse detection email is received. For the event type, choose Message Received. For the Conditions, set the To Address as the same email address that's configured for the "Email to Notify" field of the Abuse Detection rule. Set the subject to equal "Auto spam notification". For the Action of that event, pick Send Email. For the From Address, set the email address of your choosing. And for the To Address, enter the same email address that's used for the "Email to Notify" field in the Abuse Detection rule. 
 
When your abuse detection rule is triggered, an email will be sent from the System Administrator to your spam folder. This delivery would then trigger the event you just created to deliver the same notification text to your Inbox. 
 
It's a little convoluted, but I hope this helps! 
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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kieron matthews Replied
April 3 at 5:09 AM
Thanks Andrea I'll give it a go.

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