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Problem with SM 15x and EWS on Outlook 2016 for MAC and Apple Mail
Problem reported by Linda Pagillo - March 20 at 6:59 AM
Submitted
Hi everyone. I have a client who is using SmarterMail version 15.4.6151. He is unable to set up an email account with EWS on Outlook for Mac 2016 and Apple Mail. Both applications are having trouble authenticating, but he can log on with Web Based Mail with the same creds, It seems to be rejecting the username and password. He is using Username and Password as the authentication type and yes, he is using his full email address as the username. Any ideas? Thanks!
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3606

Authorized reseller of SmarterTools Products
Authorized reseller of Message Sniffer

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Rod Lasky Replied
March 20 at 2:50 PM
Employee Post
Hi Linda.  Is EWS enabled for the domain?  Edit the domain and then select the Features tab.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Linda Pagillo Replied
March 20 at 5:33 PM
Hi Rod. Thanks for your response. I just checked for the customer and no it was not enabled, so I enabled it for him. I'm going to have him test and let me know if it works.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3606

Authorized reseller of SmarterTools Products
Authorized reseller of Message Sniffer

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