Back to Community Threads
1
Delay Receiving Email - Greylisting
Question asked by Albert Frausto - 2/16/2017 at 10:13 AM
Unanswered
We've noticed that in some instances when a new person sends us an email it takes about 15 minutes before we see it in our Inbox. It occurs for all new sender's email addresses.
 
Is this by design? If yes, can this be changed/turned off per domain?
 
Thanks

1 Reply

Reply to Thread
1
Employee Replied
2/16/2017 at 12:28 PM
Employee Post
Hi Albert.  This sounds like Greylisting.  You can see if this is enabled in Security >> Greylisting.
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Recommended SPAM SettingsSmarterMail > Antispam and Antivirus
Cannot Send Email MessagesSmarterMail > Troubleshooting
Deploying Rspamd For Use With SmarterMailSmarterMail > Server Configuration and Management
My spool is full of pending messages. What do I do?SmarterMail > Troubleshooting
Cannot Receive Mail MessagesSmarterMail > Troubleshooting