In our system we have a number of different ticket categories, it can be difficult getting clients to submit all of the relevant details in the initial ticket submission. We would like the ability for the creation of dynamic custom fields depending on the ticket type.

 

For instance, if a user is submitting a ticket in category X, this will dynamically display fields A, B and C where the users are required to supply specific content. If they select category Y, then fields E, F, and G will be displayed.

 

Also, the ability to make certain custom fields required would be great.