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Brands configuration not working after upgrade to 12.2.6074 from 12.1.6004
Problem reported by Thalia Oster - October 2, 2016 at 11:54 PM
Submitted
Hello-

I just performed a manual upgrade of my ST installation(with access to IIS) and everything went well. However, after completing the upgrade, I tried opening up the configuration screen for my default Brand, and get the "Oops.." error...which throws this error to my log:
 
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[2016-10-02 11:02:05 PM] Unhandled error - Page: [http://support.mydomain.com/Management/Settings/frmBrand.aspx?BrandID=1] - Referrer: [http://support.mydomain.com/Management/Settings/frmBrands.aspx] - User Agent: [Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.116 Safari/537.36] - IP: [107.143.229.131] Object reference not set to an instance of an object. System.NullReferenceException: Object reference not set to an instance of an object. at SmarterTrack.MRS.Management.Settings.frmBrand.#zni() at SmarterTrack.MRS.Management.Settings.frmBrand.Page_Load(Object sender, EventArgs e) at SmarterTrack.HelperClasses.CustomPage.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
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[2016-10-02 11:02:05 PM] System.NullReferenceException: Object reference not set to an instance of an object. at SmarterTrack.MRS.Management.Settings.frmBrand.#zni() at SmarterTrack.MRS.Management.Settings.frmBrand.Page_Load(Object sender, EventArgs e) at SmarterTrack.HelperClasses.CustomPage.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
Any suggestion as to what went wrong or how to fix it?
I tried restarting the site in IIS already...

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Bruce Barnes Replied
October 3, 2016 at 1:16 AM
Make certain your licensing has been properly re-applied.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

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