Good day all.
I have a few questions about the built in spam filter in SM 14.5.5907. Currently we use another product for spam filtering but we recently switched servers and the product we have been using for years is now starting to have major issues that may never get resolved. So anyways, I started looking over the SM documentation for the built in features that come with SM and I have a few questions:
1. Is there a way to create a custom response for a blocked email due to spam? I didn't see a section for this. The previous product we used had a feature where a response could be sent back to a blocked user to have them email a unfiltered email address we monitored at the office. That way we could resolve a false positive fairly quick for a user instead of having the user call in to have it resolved.
2. Global file attachment filtering instead of domain by domain? Basically I want to be able to block ZIP and RAR attachments for all domains globally. All I found in the SM interface was a domain by domain level for content filtering. I can work with the domain by domain setting, but it is somewhat time consuming since we host a bunch of domains. A global rule would be quicker.
3. Anyway to exclude a specific user email address from any spam filtering? I do have cases where a user may not want any filtering due to receiving emails from Job placement ads for their company or like I mentioned in question #1, have a spam administrator email account that is not filtered so it can receive any email that comes in.
4. How do users that use a email client report spam that may get to their inbox? Again, the previous product had the ability to submit a spam email to a special email address and add that to the spam database. Then on a rebuild it would learn that users submitted spam email and benefit everyone by blocking said spam.
Those are my major questions for now. I'm getting prepared to switch to SM's spam filtering and just didn't see the few items I specified above.
I appreciate any input/answers anyone can provide.