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Weekend Events Not Firing Correctly
Problem reported by Phillip Adkins - September 26, 2016 at 8:52 AM
Resolved
Good afternoon,
 
We are using Smartertrack Version 12.2.6074.17357 and the event system is functioning properly for all events except for weekend new tickets.  The rule is set to fire an email to my inbox when a new ticket is created.
 
I set the settings so that they are the following:
 
 through 
But the rule fires with every single ticket that comes in.
 
I have another rule that is set to only fire Monday through Friday between 6pm and 7am and it works as intended.
 
In my estimation, it would be easier on users to have a series of checkboxes that correspond to the days of the week instead of a dropdown that limits you to between or outside of a range of days.
 
Regardless, if anyone can assist, it would be greatly appreciated.

5 Replies

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Phillip Adkins Replied
October 24, 2016 at 5:52 AM
Can anyone assist?
 
Edit:  It looks like the Version 12.3.6128 release notes state that a fix for Day of Week conditions not working was implemented.  We are preparing our server for the update.  I will reply separately in the event that this fixes the issue.
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Rod Lasky Replied
October 24, 2016 at 10:56 AM
Employee Post
Hi Phillip.  This was definitely fixed in our latest SmarterTrack release.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Von-Austin See Replied
October 24, 2016 at 12:16 PM
Employee Post
Phillip,
 
In addition to Rod's response, you'll need to ensure that if the event had already existed prior to the upgrade that you edit, and then save the event (no changes will be necessary). The issue was with how the Event was saved into the database, and re-saving the event will write the event with the correct values for triggering on weekends. 
Von See
Technical Support Specialist / Internal IT
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Phillip Adkins Replied
October 24, 2016 at 12:42 PM
Thanks guys!
 
I still have yet to update the server but have that scheduled for tomorrow morning.
 
I will reply back then.
 
Thank you!
2
Phillip Adkins Replied
October 25, 2016 at 6:33 AM
Our server has been updated and the issue is resolved.
 
Thanks again!

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