2
Internet Explorer doesn't load SmarterTrack KB
Problem reported by Michael Adams - August 29, 2016 at 11:59 AM
Submitted
IE fails to load KB page after version upgrade.
Version 12.1.6004.27879
 
Load this page in IE vs any other browser to see the difference.
support.fun.com
 

2 Replies

Reply to Thread
0
Rod Lasky Replied
August 29, 2016 at 1:47 PM
Employee Post
Hi Mike.  It looks like there's a custom skin being used that's throwing an error.
Message: Expected ';'
Line: 1
Char: 17
Code: 0
URI: http://support.fun.com/Javascript/Fun/handlebars-1.1.2.js


Message: Invalid character
Line: 1
Char: 1
Code: 0
URI: http://support.fun.com/Javascript/Fun/fun.js


Message: Invalid character
Line: 1
Char: 1
Code: 0
URI: http://support.fun.com/Javascript/Fun/fun.cookie.js


Message: Invalid character
Line: 1
Char: 1
Code: 0
URI: http://support.fun.com/Javascript/Fun/fun.smartertrack.js
 
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Michael Adams Replied
August 31, 2016 at 9:01 AM
The error for the first one is not the one we are concerned with. It is the invalid character errors. We have never seen the first error all we see is the invalid character error for all 4 of our JavaScript files included. This just started happening with the new release. We did find some missing ‘;’ (not in handlebars.js that is a plug in) and fixed  them but still getting the invalid character errors on all 4 files.
 

When we open the JavaScript files in debugger they look like this:

Thus the invalid character errors.
 
When we look in Network. Our JavaScript files are cached and are pulled from cache as application/x-javascript instead of text/javascript which we’ve declared in our script tags. This only affect IE and iOS. Chrome doesn’t seem to have an issue.
 

There is definitely something different with the way the pages load in the new release. We are having a heck of a time getting our injection stuff to work that worked fine before. Objects are not fully loaded when page load is done so we don’t have access to them like we did.

Reply to Thread