Hello,

 

I know that this is an old thread, but we are experiencing disconnects as well and, starting from this thread, we have done an internal investigation.

The result our Tech Team came up with was that, in our case, the errors are generated on the background of the lack of JDK on client machines. The SignalR library disconnects/reconnects trying to connect to our site, every time the page refresh happens. The missing SDK conflicts with jquerry framework.

I hope my translation of their reply is accurate.

Does it make sense? Is this something that can be improved?

 

Thank you for your attention,

Andreea-Luciana Ostache

Andreea,

 

First, it is important to note that the issue originally reported in this thread is completely unrelated to any issues with chat's that you may be having in version 13 or higher. With version 13 of SmarterTrack, chats were upgraded to utilize SignalR.

 

That being said, the lack of the JDK - or any SDK - on client machines will not impact the performance of SignalR. On the client system, SignalR runs entirely in JavaScript, which is fully managed by the browser.

 

If you are having issues with the chat widget being embedded on your site, it is possible that there is some sort of conflict between the different versions of jQuery, or with some other JavaScript library. If your site is using a JavaScript library other than jQuery that utilizes the $ symbol, it could cause problems with the chat widget. Also, the chat widget may have issues if the site it is embedded in uses a jQuery version of 2 or higher.

 

Unfortunately, without looking at your system, there is little that we can do to troubleshoot your setup. It may be advisable for you to submit a support ticket.