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"Copy" button next to user's email address
Idea shared by Radu Pirvu - July 18, 2016 at 7:23 AM
Proposed
Add a "Copy" button next to user's email address; it should copy the address as plain text in machine's clipboard in a single click and easy to paste it where needed. Otherwise it takes too many clicks, third party browser add-ons or any other workarounds for an action that is supposed to be as simple as a single mouse click.

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Artur Rzasa Replied
July 25, 2016 at 5:22 PM
As a work around that we use sometimes, you can create a custom field and apply it to the template being used. Then one of fields can be customer email.
It doesn't give you one click copy to clipboard, but does make it a lot easier to highlight and copy out.
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Art
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Artur Rzasa Replied
July 28, 2016 at 4:39 PM
@Radu
I just noticed that the Default Ticket Template already includes the customers email address, so unless you have changed the template settings, within a ticket you should be able to just click on the Custom Fields tab and see an easily copiable email address there already.
 
Otherwise, to change or add custom templates you do:-
On SmarterTrack v12 (as they moved things around in last few releases so you may need to look around if not on 12).
Change/add templates, go, Settings, Configuration, Custom Fields. Then Templates tab shows all templates, you can edit existing, or create a new one. You can add existing Fields or create additional ones in the Fields tab and add them in.
 
To change template if you create a new one.
Settings, Manage, Department and select a department. Go to Tickets tab, here you will see what Custom Field Template is being used, probably Default Ticket Template.
 
 
We use these when we want to capture certain data from customers and save it in a way that we can pull the data out to put into other systems etc, i.e. Invoice numbers, certain date information.
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Art

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