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Time showing incorrect in webmail
Problem reported by Rishikesh Somshetti - 6/6/2016 at 3:41 AM
Submitted
I am using 14.5 smartermail, sometime if anyone send mail it shows with future time which is not yet come.
for ex- if mail sent on morning 9.00Am it showing as 3.00Pm. as i check the header it shows proper time 
>> User has set IMAP and also checked the server and user local Machine is showing proper UTC +5.30
Regards,
NetGains Support Team

NetGains Technologies Pvt. Ltd.
Making iT Simple

Help Desk: +91-22 - 6139 7100

Website : www.netgainstechnologies.com

25 Replies

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1
Linda Pagillo Replied
6/9/2016 at 10:03 AM
Hi Rishikesh. Have you checked the user's webmail account to see what time is set there?
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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rishikesh Somshetti Replied
6/9/2016 at 11:52 AM
Dear Linda,

The issue is not with TIME/Regional setting of Machine. We checked that already. The issue happens with one off mails only and not with all the mails. Also the issue is observed only in WebMail. Timestamp displays properly in Outlook. If we see the headers in WebMail the timestamp is proper.

We tried moving the mail to other folder. exported EML to other mailbox but the issue persists.
regards, Rishikesh Somshetti NetGains Technologies Pvt Ltd., Making iT Simple Website: www.netgainstechnologies.com CIOReview - Company of the Month!
0
Linda Pagillo Replied
6/9/2016 at 12:06 PM
I wasn't talking about the TIME/Regional settings of the server. I was talking about the settings in his webmail account. Did you check there?
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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rishikesh Somshetti Replied
6/9/2016 at 11:46 PM
The users Time Zone settings is correct i.e. UTC +5:30 India. The servers time zone too is set correctly. If I understand correctly, had there been incorrect time settings for user all mails would have had incorrect time.

Only some random mails have this issue. But if we check the time in header it seems proper.
regards, Rishikesh Somshetti NetGains Technologies Pvt Ltd., Making iT Simple Website: www.netgainstechnologies.com CIOReview - Company of the Month!
0
rishikesh Somshetti Replied
6/9/2016 at 11:47 PM
The users Time Zone settings is correct i.e. UTC +5:30 India. The servers time zone too is set correctly. If I understand correctly, had there been incorrect time settings for user all mails would have had incorrect time.

Only some random mails have this issue. But if we check the time in header it seems proper.
regards, Rishikesh Somshetti NetGains Technologies Pvt Ltd., Making iT Simple Website: www.netgainstechnologies.com CIOReview - Company of the Month!
0
Rishikesh Somshetti Replied
6/9/2016 at 11:48 PM
Yes checked, it is showing proper UTC+5.30 for server and internal mail-ids
Regards, NetGains Support Team NetGains Technologies Pvt. Ltd. Making iT Simple Help Desk: +91-22 - 6139 7100 Website : www.netgainstechnologies.com
0
Linda Pagillo Replied
6/10/2016 at 4:58 AM
Thanks. Does this happen with all of your users from time to time or is it specific users only?
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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Rishikesh Somshetti Replied
6/10/2016 at 5:10 AM
Its Happen to some users only , suddenly new mail show with different time frame.
Regards, NetGains Support Team NetGains Technologies Pvt. Ltd. Making iT Simple Help Desk: +91-22 - 6139 7100 Website : www.netgainstechnologies.com
0
Linda Pagillo Replied
6/10/2016 at 5:52 AM
Can you post a header of one of the emails that has the wrong time?
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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Rishikesh Somshetti Replied
6/10/2016 at 6:41 AM
Reply-To: <sivaprasad@example.com>
From: "Sivaprasad Dabbiru" <sivaprasad@example.com>
To: "S. Venkateswar Rao" <venkateswar@example.com>,
"Venkata Krishna Kaminedi" <venkata@example.com>,
"Sukumar Abhothu/Credit support officer/Example" <sukumar@example.com>
Cc: "Kishore CH/Area Manager/Example" <kishore@example.com>,
"Sudharma Dev/Area Executive/Example" <sudharma@example.com>
Subject: fw: RE: client fees letter
Date: Sat, 4 Jun 2016 09:50:05 +0530
Message-ID: <8073de94ef6f4330ad2ecaa7cc7da312@example.com>
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_000_007C_01D1BE46.AF25C010"
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: AdG+GF7Vg09aXbAVRLSw93ggXa7Grw==
X-OlkEid: 9184A64DD2BE8BAD5D3A2740B26C55385F3D5544
-----------------------
Time was showing in frame was 3.20 PM
Regards, NetGains Support Team NetGains Technologies Pvt. Ltd. Making iT Simple Help Desk: +91-22 - 6139 7100 Website : www.netgainstechnologies.com
0
Linda Pagillo Replied
6/10/2016 at 7:28 AM
Are you saying the smartermail webmail interface frame was showing 3:20pm?
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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Rishikesh Somshetti Replied
6/13/2016 at 12:29 AM
yes, webmail interface showing 3.20PM time
Regards, NetGains Support Team NetGains Technologies Pvt. Ltd. Making iT Simple Help Desk: +91-22 - 6139 7100 Website : www.netgainstechnologies.com
0
Linda Pagillo Replied
6/13/2016 at 5:50 AM
Thanks. This may be a long shot, but it may have something to do with the browser they are using. Does this happen with multiple browsers or just one browser?
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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Rishikesh Somshetti Replied
6/20/2016 at 3:59 AM
The issue is not with browser, it is with webmail. i have check there are few users who are facing this issue.
Regards, NetGains Support Team NetGains Technologies Pvt. Ltd. Making iT Simple Help Desk: +91-22 - 6139 7100 Website : www.netgainstechnologies.com
0
Linda Pagillo Replied
6/20/2016 at 8:31 AM
I understand. Are you using the latest version of SM 14.5? If not, try upgrading to the latest 14.5 and see if that resolves the issue.
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
0
Rishikesh Somshetti Replied
6/29/2016 at 5:13 AM
Please Check the screenshot - http://prntscr.com/bm4sth
Regards, NetGains Support Team NetGains Technologies Pvt. Ltd. Making iT Simple Help Desk: +91-22 - 6139 7100 Website : www.netgainstechnologies.com
0
Linda Pagillo Replied
6/29/2016 at 5:33 AM
I understand. Thanks for the screenshot. Have you tried upgrading to the latest version of SM14?
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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Rishikesh Somshetti Replied
6/29/2016 at 5:44 AM
No , i have not yet upgrade the Version .
the issue is with IMAP users , who try to sync and face the issue.
Regards, NetGains Support Team NetGains Technologies Pvt. Ltd. Making iT Simple Help Desk: +91-22 - 6139 7100 Website : www.netgainstechnologies.com
0
Linda Pagillo Replied
6/29/2016 at 5:51 AM
Thanks for the additional information. Allow me to do a bit of research and I will get back with you.
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
0
Linda Pagillo Replied
6/29/2016 at 9:09 AM
Rishikesh, I have been researching this for a few hours and I can't seem to find any reason why this would be happening. Perhaps it's a bug in Smartermail. You may want to submit a bug report here in the forums so they can check it out.
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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philip Replied
12/6/2019 at 3:34 AM
is this issue have been fixed?
i'm still using v14.5 and got this problem.
1
Gabriele Maoret - SERSIS Replied
12/6/2019 at 6:51 AM
Hi Philip.

I think that 14.5 isn't supported anymore, you should upgrade to a newer release.
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
1
Employee Replied
12/6/2019 at 7:40 AM
Employee Post
Philip,

Gabriele is correct.  SmarterMail version 14.x has been end of life for quite some time now, and no new features are being added to it nor are any bugs being fixed.

However, the good news is that your SmarterMail license key has active Maintenance and Support on it, so you're eligible to upgrade to the latest version.
0
philip Replied
2/2/2020 at 11:46 PM
last time i have request on how to update from v14.5 to latest one..but only articles were given.
but i would like to get a proper support from you guys incase anything happen.
my main concern is the date of all of my user..i wanted to know what are the important things that need to be backup first before upgrading.
TQ
0
Linda Pagillo Replied
2/3/2020 at 7:02 AM
Hi Phillip. Before you perform any SM upgrade, you should make a full backup of your SM installation directory which is usually located at C:\Program Files (x86)\SmarterTools\Smartermail although your installation directory may be in a different place depending on how you installed it. Also, you should make a full backup of your SM Domains directory. I hope this helps. Thanks!
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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