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Application pool Stop since update 15.0.5962
Problem reported by Sérgio Rocha - May 23, 2016 at 3:21 AM
Submitted
Hello!
 
Since update 15.0.5962 we have the active sync problems resolved, but now the application pool on IIS stop very often. Before that never stop. On the analysis of the event logs we found a few of this problems at the same minute of the application pool stop:
 
Log Name: Application
Source: ASP.NET 4.0.30319.0
Date: 20/05/2016 11:54:21
Event ID: 1309
Task Category: Web Event
Level: Warning
Keywords: Classic
User: N/A
Computer: X9
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 20/05/2016 11:54:21
Event time (UTC): 20/05/2016 10:54:21
Event ID: a8e51a1807d64b8e8049b94aad78eead
Event sequence: 2
Event occurrence: 1
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/2/ROOT-1-131082152446629953
    Trust level: Full
    Application Virtual Path: /
    Application Path: D:\SmarterTools\SmarterMail\MRS\
    Machine name: M9
 
Process information:
    Process ID: 18656
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
    Exception type: NullReferenceException
    Exception message: Object reference not set to an instance of an object.
   at SMWeb.Main.frmCompose.get_SelectedFromID()
   at SMWeb.Main.frmCompose.DoSaveDraft()
   at SMWeb.Main.frmCompose.lnkSaveDraft_Click(Object sender, EventArgs e)
   at System.Web.UI.WebControls.LinkButton.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
Request information:
    Request path: /Main/frmCompose.aspx
    User host address: XXX.XXX.XXX.XXX
    User: 
    Is authenticated: False
    Authentication Type: 
    Thread account name: NT AUTHORITY\NETWORK SERVICE
 
Thread information:
    Thread ID: 3
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:    at SMWeb.Main.frmCompose.get_SelectedFromID()
   at SMWeb.Main.frmCompose.DoSaveDraft()
   at SMWeb.Main.frmCompose.lnkSaveDraft_Click(Object sender, EventArgs e)
   at System.Web.UI.WebControls.LinkButton.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
Any idea if is a new problem from this particular version (stay after 15.0.5976 update) or if is my installation problem.
 
Regards,
 
Sergio

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Sérgio Rocha Replied
May 30, 2016 at 6:03 AM
Anyone? We still have tons of this errors and lots of client complains. The Website stops and stops all webmail and active sync clients.
 
 
Exception information:
    Exception type: NullReferenceException
    Exception message: Object reference not set to an instance of an object.
   at SMWeb.HelperClasses.Messages.DraftHelper.SaveDraft(SaveDraftParams saveDraftParams)
   at SMWeb.Main.frmCompose.DoSaveDraft()
   at SMWeb.Main.frmCompose.lnkSaveDraft_Click(Object sender, EventArgs e)
   at System.Web.UI.WebControls.LinkButton.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
Regards,
 
 
 

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