Date format is incorrect

Problem reported by James Organ - 4/21/2016 at 5:55 PM

Not A Problem

Hello

Our servers are setup for Australia (en-AU) but all the dates are shown in US format. When I run the Self Diagnostic the Locale Settings are showing as USA as shown below.

How can this be resolved.

Thanks

James

Locale Settings
Info	OS Locale - en-US - English (United States)
Info	Current Locale - en-US - English (United States)
Info	CurrentUI Locale - en-US - English (United States)
Info	Date Format - 4/22/2016
Info	Time Format - 10:49 AM

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Michael Feldbauer Replied

7/4/2016 at 9:15 PM

Hi, did you ever get an outcome for this issue ?

Michael Feldbauer Replied

7/4/2016 at 9:15 PM

Hi, did you ever get an outcome for this issue

Software Operations Replied

3/9/2019 at 12:01 PM

This bug persists. We also would like to know how to get the default Locale correct to match our users.

Our NZ servers are configured for "English (New Zealand)"

Command prompt:

>systeminfo | findstr Locale

System Locale: en-nz;English (New Zealand)

Yet the SmarterMail web application diagnostic form lists the OS Locale (incorrectly?) as en-US:

System Locale Settings
Info	OS Locale - en-US - English (United States)
Info	OS Date Format - 2/15/2019
Info	OS Time Format - 7:00 AM
Info	OS Default Encoding - Western European (Windows), iso-8859-1
Info	OS Time Zone - (UTC+12:00) Auckland, Wellington

Where does SmarterMail obtain it's described 'OS Locale' from?

This only started when we updated from SmarterMail v15 to v16.

Every other application on the same server uses the international format.

Note: Worldwide, the only significant users of the outlier MDY format are the USA & Philippines. 5.5 billion people do not use MDY.

Was there a resolution to get the system locale matching?

Andrew Barker Replied

3/12/2019 at 8:15 AM

Employee Post

In SmarterStats, the date and time formats are controlled by the Current Locale and Current UI Locale. When possible, SmarterStats sets these values based on the language specified by your browser. In browsers that support multiple languages, the language listed first in your settings will generally be the one that SmarterStats will use.

Software Operations - For help with your issue, please check in the SmarterMail category. If you don't find anything there, feel free to start a new thread under that category.

Andrew Barker Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

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