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Drafts Problem on SmarterMail15 - Emails are not marked as replied
Problem reported by Simon Silaidis - April 12, 2016 at 9:34 AM
Resolved
We just migrated on SmarterMail 15 as we had great comments about this software.
We were also ready to purchase the extended version as our company is bigger from the Free version account limits.
 
We noticed there is a core problem on the usability of "Drafts".
When you save a draft and later on you edit it again and you reply the email, the software does not show you the blue arrow that marks the message as "Replied".
 
By this problem you cannot understand which messages are replied, as it is with the normal procedure.
 
We hope the issue to be solved as soon as possible. Else we cannot continue using this product as this is a core usability problem.

4 Replies

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2
Andrea Rogers Replied
April 12, 2016 at 10:31 AM
Employee Post
Hi Simon,
 
Good find! Thank you for the report. I'll make sure our developers are aware. 
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Simon Silaidis Replied
June 25, 2016 at 4:43 AM
Hello,
 
Do we have any status update about this fix? Its been already 3 updates and this issue havent been fixed!
This is a core functionality that all mail clients support in the world. Since you have verified the problem you should fix it. We have already the free version of the Smartermail and we need to purchase the FULL version for our company needs.
0
Paul Blank Replied
June 25, 2016 at 5:51 AM
Also curious to know here when this will be addressed.
0
Andrea Rogers Replied
July 20, 2016 at 9:38 AM
Employee Post
Hello all,
 
The fix for this issue was included in our most recent SmarterMail minor release, 15.2.6039, available on our Downloads page
 
  • Added: Sending a draft message that was created from replying to an existing message now sets the Replied To flag on that message.
Check out details for the full release at the SmarterMail 15.x Release Notes.
 
Thanks,
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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