Drafts Problem on SmarterMail15 - Emails are not marked as replied

Problem reported by Simon Silaidis - 4/12/2016 at 9:34 AM

Resolved

We just migrated on SmarterMail 15 as we had great comments about this software.

We were also ready to purchase the extended version as our company is bigger from the Free version account limits.

We noticed there is a core problem on the usability of "Drafts".

When you save a draft and later on you edit it again and you reply the email, the software does not show you the blue arrow that marks the message as "Replied".

By this problem you cannot understand which messages are replied, as it is with the normal procedure.

We hope the issue to be solved as soon as possible. Else we cannot continue using this product as this is a core usability problem.

8 Replies

Reply to Thread

Andrea Free Replied

4/12/2016 at 10:31 AM

Employee Post

Hi Simon,

Good find! Thank you for the report. I'll make sure our developers are aware.

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

Simon Silaidis Replied

4/12/2016 at 10:46 AM

Hello Andrea,

Thank you for your reply. Is there any time estimation about this fix? We truly like the software but in order to keep it we need to know this will be fixed.

Regards.

Simon Silaidis Replied

6/25/2016 at 4:43 AM

Hello,

Do we have any status update about this fix? Its been already 3 updates and this issue havent been fixed!

This is a core functionality that all mail clients support in the world. Since you have verified the problem you should fix it. We have already the free version of the Smartermail and we need to purchase the FULL version for our company needs.

Paul Blank Replied

6/25/2016 at 5:51 AM

Also curious to know here when this will be addressed.

Simon Silaidis Replied

6/28/2016 at 10:31 AM

Yes Paul we are curious also since this is a core functionality of an email client. All the other tools on the market have this functionality!

Since the SmarterMail is a great tool is strange that doesnt support part. A user needs to organize his emails and this is something important.