6
File attachment separation from GRP files in SM?
Idea shared by Jay Altemoos - April 6, 2016 at 7:02 AM
Proposed
So I ran into an issue this week with one of my users. They called complaining that web mail was super slow for them all of the sudden. Upon further investigation their GRP file grew to 1.4GB in size and kept timing out their web session along with all of my users that use web mail. Only way I could get web mail to be responsive again was to restart IIS on our server. Which is inconvenient but, the only way I could get the web interface to be responsive again. For the user that was having the timeout issues, they could not use web mail for the long time period SM was indexing their GRP file. Which took approx 4 hours to complete. I also saw listings in our logs on the server that this users mailbox was locked during this time period.
 
My proposed idea is this, could there be a way in a future build to have the file attachments separate from the actual GRP files that store them emails themselves? Maybe store the attachments under the users account folder and have it linked via email ID or something similar. If it's possible then situations like what I ran into would be eliminated because just plain text would not take that much room at all and GRP files would be pretty small.
 
If you want an example of what I ran into, here's the thread I started: https://portal.smartertools.com/community/a87692/smartermail-14_5_5907-huge-grp-file.aspx

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kevind Replied
April 6, 2016 at 7:40 AM
Jay, this seems like a nice feature request. How about expanding it to...
  • Save the file attachments in SmarterMail's not-often-used "File Storage" area so users can see/manage their attachments in the web UI.
  • Do file deduplication so if the same file is sent over and over, it only stores 1 copy.
Kevin
 
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Curtis Kropar www.HawaiianHope.org Replied
April 6, 2016 at 3:32 PM
Yep, Something similar to what i would like to see.
www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.
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Curtis Kropar www.HawaiianHope.org Replied
December 11, 2016 at 4:48 AM
Hi
Has this been implimented yet in any Smartermail Version Newer than :
SmarterMail Enterprise Edition
Version 14.4.5801
?
 
www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.

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