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Option to disable automatic "Mark as Read"
Idea shared by Rares Ispas - April 5, 2016 at 11:22 PM
Proposed
Hello,
 
There is a usage problem which prevents me from being able to use the web SmarterMail interface as my primary client: the lack of the option to disable automatic "Mark as Read".
1. First I preview all my messages to answer to priority messages. This automagically marks them as Read, and they disappear from the view if "Only View Unread Messages" is also checked, which generally is, because I have too many of them. As a general rule, when you have important messages you have to act on all of them, so Mark as Read should be disabled by default for safety reasons (Safety > Comfort).
2. Phone preview also marks them as Read, so they disappear from the desktop interface.
3. Please add shortcut keys for "Mark as Read" and "Mark as Unread"
 
Many of the problems reported with "Mark as Read" keywords can be traced to the default option of Yes.
Please note that the option existed until v9 when it was removed.
 

6 Replies

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1
Curtis Kropar www.HawaiianHope.org Replied
April 6, 2016 at 4:44 AM
Agree, I do the same thing, will read through 10 or so emails and then have to go back and mark as not read so i know i still have to deal with it later, and answer the most critical ones first
www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.
1
Aaron Mason Replied
May 19, 2016 at 3:57 PM
This feature is so important. So many people work backwards when using email. There should be an option that doesn't automatically mark messages as read when the preview pane is on and you go to another email message. Some people just like to skim the message and come back to that email message later. You could also make it so that it reads the message only when you open the message in a new window or popup. As a hosting company who is considering purchasing the product, this is an important feature I would think came out of the box. The fact that it is not there makes me question how many customers/users are going to be upset about this from an end-user perspective. Hope this is resolved soon.
4
kevind Replied
May 19, 2016 at 4:11 PM
Just an idea to consider -- you could click the 'flag' icon to mark messages that you want to deal with later.
 
SmarterMail could enhance webmail to filter or sort on flagged messages.
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Andrea Rogers Replied
May 20, 2016 at 4:17 PM
Employee Post
Hi Rares,
 
Thank you for the suggestion. I can see how some would be benefit from a manual "Mark as Read" option. I'm going to change this thread from a Problem to an Idea in order to facilitate tracking on this request. 
 
Thanks!
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Larry Duran Replied
May 23, 2016 at 3:22 PM
Employee Post
Hello all,
 
I was able to install SmarterMail 9 and I can confirm that the "enable automatic mark as read for previewed messages" did exist in this version.  After enabling/disabling this setting and trying out different testing scenarios it looks like the setting allows a user to preview their top most email without having it tagged as "read".  However, it will be marked as "read" if the user clicks on the email.  The same thing will happen if the user has more than one unread email and they click on each individual message, SmarterMail 9 will tag them as read.
 
If this is the desired functionality then I do believe it's possible to get this back into a newer version of SmarterMail without too much effort on our part.  Aaron did describe an improvement on this setting, which I think would enhance it nicely from it's current implementation in SmarterMail 9.
 
What do you think?  Would it be nice to bring back the functionality from SmarterMail 9?  How about Aaron's suggestion, "You could also make it so that it reads the message only when you open the message in a new window or popup"?
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Larry Duran Replied
May 27, 2016 at 8:20 AM
Employee Post
Excellent discussions from everybody.  I went ahead and added the original functionality from SmarterMail9 and it should be part of our next minor build for SmarterMail15.
 
I can take the other ideas and present them to the team as possible feature updates for future releases.  In regards to the "active vs waiting" statuses can we use kevind's suggestion and use the flag as an option?  Another idea is to move certain emails into properly labeled folders, so maybe have an active folder and a waiting folder or even a previewed folder.  I totally understand both options are not automatic and moving emails to different folders on mobile can be far too many taps and swipes but these might be somewhat feasible options for the time being.  What does everybody think?
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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