We are with the same problem.

After Upgrade to SM15 the Outlook 2016 on MAC stop working.

We delete the user account from outlook and added again, the first sync did well, but no future syncs.

The outlook say that in connect, with the date update but no new emails.

 

Regards,

 

Sérgio

Can anyone on ST check this? we update to version 15 to run away from the problems of 14's version (Active sync, imap download loop problem) and get a bigger problem! We have all active sync users that use Mac Outlook 2016 without sync.

 

 

I raised a support ticket with Smartermail regarding Outlook 2016. In the news release it categorically states the following for SM 15.

 

Long-Awaited Exchange Web Services (EWS) Update

The implementation of EWS for SmarterMail 15.x is a complete re-write that supports the new EWS protocol released by Microsoft. With this version we were able to remove an entire layer of processing, resulting in a much faster user experience. In addition, SmarterMail 15.x now works seamlessly with eM Client and Outlook 2016 for Mac, including PUSH functionality for Outlook 2016. Additional improvements mean that using EWS for Outlook, Apple Mail, eM Client and and more is a much smoother experience.

 

 

However ST have confirmed this is a known issue (i.e it does not work) and will be fixed in SM v16!

To state we were angry about this would be an understatement. We spent a day trying to figure this out before raising a ticket.

If ST had correctly stated the truth and not released a statement that they now know to be untrue then we would have saved ourselves some time, and a little embarrassment in front of our customers !

Tim you need to address this much quicker than SM v16 and need to answer why you are releasing 'vapourware'. There can be no excuse as given this is still a known issue the news statement at the very least should be updated to reflect reality and not mislead your customers.

Folks seem to be (rightfully) frustrated here. Comments, ST?

I saw on Microsoft forums that they had the same problem with mac outlook 2016 and Office365, but they did the correction needed on server side. Should be something simple, because everything work on version 14, it was after the upgrade. Can someone in SM give us attention, please?