1
Issues after migrating SmarterStats to another server
Problem reported by Brian Fedor - March 19, 2016 at 8:08 AM
Submitted
Everything about the new server to which I've migrated SmarterStats is the same as the previous server. I followed the recommended migration steps in the SmarterTools knowledge base article. Everything appears to be functioning correctly except three things:
 
1) The log files are not importing (all of the IIS site IDs and log file locaitons are the same on the new server as they were on the previous server.)
 
2) When editing a site, I try to browse for the SmarterStats file location and when I expand the C: drive, all I see in the list is "Parent Folder", which just takes me back up a level to the C: drive when I click on it. 
 
3) When editing a site, I click on "Import from IIS" and it shows an error stating "Problem communicating with remote server". There is no remote server - all websites are on the same server as SmarterStats.
 
I've looking into whether these issues are related to permissions or the account under which the SmarterStats service is running, but I'm getting no where. I've even rebooted the server to no avail. Please help!

1 Reply

Reply to Thread
0
Craig Parsons Replied
March 30, 2016 at 7:37 AM
My setup is quite different, but I think you still need to have the server listed in server settings with the correct IP and probably also need to have the firewall open for port 50003.
 

Reply to Thread