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Outlook 2016 deletes email in Smartermail 10.7
Problem reported by Patrick Yau - 3/3/2016 at 3:08 AM
Resolved
Hi All, about 24 hours ago, my customers using Outlook 2016 (with settings to leave a copy of emails on server and delete after 14 days) started experiencing their emails were removed from server after every send / receive. This means the "Delete after 14 days" became "delete immediately". If the option to "delete after 14 days" is unchecked, then emails remain in server.
This issue only affects Outlook 2016 users and other versions are not affected. Anyone help is appreciated. 
 
Patrick

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Andrea Free Replied
Employee Post
Hi Patrick!
 
This issue is being caused by a bug in the latest version of Outlook 2016, where messages downloaded from POP are deleted off the server or duplicated in Outlook. Take a look at our latest blog post for more information: How Our Community Handled the Outlook 2016 POP3 Issue.
 
We also have an active thread available where we are facilitating tracking for this issue: Microsoft Outlook 2016 Update POP Mail Warning.
 
Hope this helps!
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

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