Good morning,

I'm using the last SM Enterprise 14.4.5801 version.

In the last days i have a sync problem on 1 of 20 outlook 2016 32 bit client configured to connect via EAS to SM.

I can see this in the log:

[2016.01.25] 10:03:59 [2014336242] SYNC KEY MISMATCH: Device=[20160122.140156.2748] Server=[20160122.172206.2874]
[2016.01.25] 10:03:59 System.NullReferenceException: Object reference not set to an instance of an object.
[2016.01.25]    at MailService.Protocols.ActiveSync.Helpers.SyncBase.#D2j(String #E2j, String #uZi, String #cue, Boolean #ysd)
[2016.01.25]    at MailService.Protocols.ActiveSync.Helpers.SyncBase.PerformSync(Int32 allowedChanges, Boolean& requiresImmediateResponse, Boolean& saveLastSyncRequest)
[2016.01.25]    at MailService.Protocols.ActiveSync.Commands.Sync.Execute()
[2016.01.25]    at MailService.Protocols.ActiveSync.VersionSpecific.VersionHandlerBase.ProcessCommand()
[2016.01.25]    at MailService.Protocols.ActiveSync.ActiveSyncProcessor.ProcessCommand(EasCommandRequest request)
[2016.01.25] 10:04:00 [2014336243] SYNC KEY MISMATCH: Device=[20160122.140156.2748] Server=[20160122.172206.2874]
[2016.01.25] 10:04:00 System.NullReferenceException: Object reference not set to an instance of an object.
[2016.01.25]    at MailService.Protocols.ActiveSync.Helpers.SyncBase.#D2j(String #E2j, String #uZi, String #cue, Boolean #ysd)
[2016.01.25]    at MailService.Protocols.ActiveSync.Helpers.SyncBase.PerformSync(Int32 allowedChanges, Boolean& requiresImmediateResponse, Boolean& saveLastSyncRequest)
[2016.01.25]    at MailService.Protocols.ActiveSync.Commands.Sync.Execute()
[2016.01.25]    at MailService.Protocols.ActiveSync.VersionSpecific.VersionHandlerBase.ProcessCommand()
[2016.01.25]    at MailService.Protocols.ActiveSync.ActiveSyncProcessor.ProcessCommand(EasCommandRequest request)
[2016.01.25] 10:04:01 [2014336246] SYNC KEY MISMATCH: Device=[20160122.140156.2748] Server=[20160122.172206.2874]
[2016.01.25] 10:04:01 System.NullReferenceException: Object reference not set to an instance of an object.
[2016.01.25]    at MailService.Protocols.ActiveSync.Helpers.SyncBase.#D2j(String #E2j, String #uZi, String #cue, Boolean #ysd)
[2016.01.25]    at MailService.Protocols.ActiveSync.Helpers.SyncBase.PerformSync(Int32 allowedChanges, Boolean& requiresImmediateResponse, Boolean& saveLastSyncRequest)
[2016.01.25]    at MailService.Protocols.ActiveSync.Commands.Sync.Execute()
[2016.01.25]    at MailService.Protocols.ActiveSync.VersionSpecific.VersionHandlerBase.ProcessCommand()
[2016.01.25]    at MailService.Protocols.ActiveSync.ActiveSyncProcessor.ProcessCommand(EasCommandRequest request)

 

Every second I have this message in the log when i start the outlook client that don't sync.

All others work fine.

Any idea?

Best regards

Sergio