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More major problems with Mac Contacts app and EWS
Problem reported by Neal Culiner - January 18, 2016 at 5:54 AM
Being Fixed
Yesterday I created a new contact on my Mac (El Cap.) which has Contacts checked in the Exchange account.  I added a Company (checked company) and then a work phone and a work address and pasted in the address info.  I clicked done.  I opened my iPhone (EAS) to view the contact and there is no address.
 
Please thoroughly test EAS and EWS Contacts integrations with Mac.
 
I'm using the latest as of today (.5801) Ent edition.

14 Replies

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1
Daniel Barthelmes Replied
January 25, 2016 at 1:57 PM
I have exactly the same issue. The problem does occur with Outlook 2011, Outook 15.18, contacts.app under Maveriks and El Capitan. Moreover, I cannot sync contacts using Outlook on Windows 7.
On OSX, reminders, notes and calendars work well. 
1
Neal Culiner Replied
January 28, 2016 at 3:15 PM
I opened a support case, there is major data loss going on with the contacts area using EAS/EWS.
0
Bruce Barnes Replied
January 28, 2016 at 3:43 PM
Did you download and install the release which was made available today?  14.5871?
 
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
1
Daniel Barthelmes Replied
January 28, 2016 at 4:21 PM
Well there is no mention of fixing the contacts issue via EWS in the notes...  Is this included?
1
Daniel Barthelmes Replied
February 1, 2016 at 4:13 AM
Well, the update does NOT solve this issue. Tested with Outlook (Win7 & El Capitan) and contacts.app (El Capitan).
1
Bruce Barnes Replied
February 1, 2016 at 10:02 AM
Time to document this as well as possible and then open a ticket with SmarterTools support.
 
If this is found to be a bug, the cost of your ticket will be refunded to your account.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
1
Neal Culiner Replied
February 15, 2016 at 5:49 AM
FYI - I opened a support case on Jan 28th and to date no activity.  I'm quite shocked having an Enterprise license and over two weeks and absolutely nothing.  If you have an issue with EWS/EAS and Contacts, etc. please open a support case.  
2
Matt Petty Replied
February 15, 2016 at 8:41 AM
Employee Post
We are looking into this today. I will respond back here with what I find.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Neal Culiner Replied
February 16, 2016 at 12:09 PM
Here is what I provided to support should anyone else want to add to it, clarify, etc. 
 
Hello,

I reported several issues to the community but this is a major bug and I need to make sure you all can address this as soon as possible. I'm using the latest version as of this writing which is .5801 (Enterprise). 

From Mac OS El Capitan with Exchange in use I have various issues with trying to add or edit contacts. I've seen the same issues from my iPhone (EAS). For example I add an address and then click Done and the address disappears. I can only add it via the SM web portal. This was using the "Home Address" option, it also happens with Work address. I've also seen phone numbers disappear. 

Another issue is with notes. On my Mac I'll copy and paste in data that has line/paragraph breaks, after saving the contact all line breaks are removed. I'm using Windows Server 2012 R2.

Please test all aspects of EWS/EAS Mac and Windows with Contacts. 

I also suggest when importing iCal files via the web that once the ICS file is uploaded the calendar view refreshes so the user knows the file was accepted. But the contacts is critical in my opinion, it's data loss...

Thank you.

https://portal.smartertools.com/community/a87331/more-major-problems-with-mac-contacts-app-and-ews.aspx

2
Daniel Barthelmes Replied
February 16, 2016 at 12:45 PM
@ Matt
Matt, I have the same issues as Neil. I posted this previously. The only Thing that syncs is the postcode. Street, Suburb, Country and State are not synced. In the notes section, Returns are ignored. Name, Lastname Company are transferred. This happens on OSX, using either Outlook or the native contacts.app.
It also does not work from Snow Leopard, Mountain Lion or Mavericks.
1
Matt Petty Replied
February 17, 2016 at 9:21 AM
Employee Post
After testing both Windows and Mac using EAS and EWS, as requested in the ticket, "Please test all aspects of EWS/EAS Mac and Windows with Contacts". We have found no issues with contacts on iOS EAS or em Client EAS. We have found an issue with EWS with adding/editing addresses on Mac. We will start looking into this aspect. If anyone else is having issues with EAS or CardDAV as mentioned above I would suggest making a ticket and we can look at those issues separately. I just wanted to keep everyone up-to-date on this thread on the progress of this issue.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Neal Culiner Replied
February 20, 2016 at 7:37 AM
I'm testing a new build they gave me but I found yet another problem.  I can't delete a last name!  I create a new contact with First and Last name and later delete the last name and it keeps coming back!  Mac OS X El Capitan, Contacts App via EWS.
1
Kenneth Knudsen Replied
March 2, 2016 at 3:49 PM
I also tried to setup an email account on a MacBook Pro yesterday. We did not have EWS so I activated a trial license for 30 days.
Following the guide and went ahead and configured the Mac, but not able to use active sync and EWS on the Mac. So I ended up configuring imap setup. 
 
User called today and told he was able to receive mail but not able to send any mail....
 
There is issues with EWS !
 
I configured this in the mail app on the mac. The users iPad and iPhone are working as they should with EAS.
 
 
1
Sam Wanyoike Replied
February 24 at 11:00 PM
Got the same problem with MacMail, was using CardDAV, which no longer works with latest IOS, we then added EWS. And tried to setup syncing contacts and calendars as Exchange, but whenever  exchange account is created keeps on saying it's "offline".
 
Therefore now cannot sync contacts & calendars with either CardDAV or EWS. Before the IOS update on the Mac laptop, contacts & calendar syncing was working perfectly fine, and there was no need for EWS.
 
Interestingly on iPhone and iPad works fine.
 
Already opened support ticket and we've been testing back and forth since November/December!
 
Really hope smartermail put extra effort / resources to resolve this issue asap.

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