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How do you update the list of extensions?
Question asked by Manager Web Services - 12/15/2015 at 3:45 PM
Answered
The help for Top Documents it mentions that :
"This report displays the most frequently downloaded documents on your website. Note: By default, SmarterStats considers the following extensions to be documents: .CHM, .DOC, .PDF, .PS, .RTF, .TXT, .XLS, .XML."
It goes on to say :
"However, the system administrator may set up additional extensions as documents'However, the system administrator may set up additional extensions as documents'"
But there does not seem to be much instruction on how to do this.
Could someone please let me know how to add to the list of extensions which Smarterstats considers documents eg .xlsx and .docx?
And could someone also explain why, in the latest version of smarterstats, are these files not considered?

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Andrea Free Replied
12/16/2015 at 9:55 AM
Employee Post
Hi there! I can help out with your first question, though I'm not sure why the other documents you're adding aren't included by default. To add file extensions, log in as the SmarterStats system administrator and click on Settings >> Reports Settings >> File Extensions tab. You'll find the Download extensions here. I'll also look into getting this information added to the Help document. (Thanks for bringing that to our attention!)
 
Hope this helps!
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com
0
Paul Barron Replied
11/8/2018 at 8:02 AM
Hi, I'm trying to amend the document and downloads file types in smarterstats 11 - the Syetsm Administrator setting panel no longer has a reports setting tab - how can I add and remove file types now?
0
Andrea Free Replied
11/8/2018 at 10:37 AM
Employee Post Marked As Answer
Hi Paul,

Log in as the System Administrator and click on the Settings icon. Then click on Report Settings from the navigation pane. You'll find the File Extensions tab.

Here's more information on the Report Settings page: 
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com
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