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It appears finding a message in junkmail and marking it as NOT SPAM does nothing inside SM. I suggest either via a prompt or automatically when a message is marked as NOT SPAM that the email address is added to the user's trusted senders list. We have options like this in Outlook (by address or domain) and I think SM should have this as well otherwise the same user will keep going into junkmail.
Using SM Latest (5801) Enterprise Edition.