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Admin password not working in version 5.5 , no reset . What to do?
Problem reported by Robert Grubman - 11/22/2015 at 1:20 PM
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Admin password not working in SMARTERMAIL version 5.5 , no reset . What to do?

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Andrea Free Replied
11/23/2015 at 4:06 PM
Employee Post
Hello Robert,
 
An administrator password reset is done on the server itself. Please follow these instructions for resetting the administrator password in SmarterMail: http://portal.smartertools.com/kb/a2739/reset-administrator-username-and-password.aspx. Let me know if you have any trouble.
 
 
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com
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