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Smartermail not handling mailing list addresses locally in split domains
Problem reported by David Sovereen - November 16, 2015 at 3:16 PM
Resolved
Hello,
 
We have a split domain (mercury.net) with some email users on SmarterMail and others in Office 365.  Our MX record points to Office 365.  Smartermail has the domain configured as Domain Location: External (use MX record).  Office 365 has the equivalent setting, knowing to send e-mail to non-local @mercury.net addresses to Smartermail.
 
The problem is that Smartermail is not treating mailing list addresses as local and processing them accordingly.  When a message is sent from an Office 365 user to a mailing list configured in Smartermail, Office 365 sends the message to Smartermail and then Smartermail sends the message back to Office 365 and then Office 365 sends the message back to Smartermail, and then Smartermail sends the message back to Office 365, and that continues until Smartermail eventually responds with:
 
Maximum hop count exceeded. Possible loop.
 
Smartermail needs to treat mailing list addresses as local and process them.
 
Hopefully Smartermail can create a custom build for us to fix this sooner than later.
 
Thanks,
 
Dave

2 Replies

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1
Robert Emmett Replied
November 19, 2015 at 4:24 PM
Employee Post
Dave, I have set up a test in which I was able to duplicate this scenario.  This has been added to our bugs list.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Robert Emmett Replied
November 20, 2015 at 12:39 PM
Employee Post
Dave, this issue has been resolved and will be included in the next minor release.  If you would like an interim custom build, please contact sales@smartertools.com
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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