Hey Nick!
Follow these steps:
- In Settings, expand the Configuration folder and find Custom Fields.
- Add a new custom field and name it "Website" or whatever you'd like. For Applies To, choose Data. You can keep Data Type as Text and the Default Value empty. Click OK.
- Now click on the Templates tab and edit the Default Live Chat Template (or whatever template you use for that specific department).
- Click on the Field Definitions tab and choose Add from the toolbar. Select Website from the Custom Field dropdown menu. For Visibility, choose Agents. (This makes it so the custom field won't show when users are submitting new live chats. It will only be seen on the backend by agents.) Select Show in communication view if you'd like agents to see the field while chatting and not only on the Custom Field tab when in live chats.
- Save the field definition popup. Then save the template and you're done!
Lemme know if that works for you.
Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com