Unable to create users

Problem reported by Fabio Mancin - 10/7/2015 at 6:19 AM

Submitted

Hello,

I'm new in SM14, but I'm trying simple to create a new user into a test domain for testing purposes and I can't find it.

It's a a fresh installation, I've reinstalled 2 times without any result.

I don't have configured anything except the hostname, and a couple of things during the wizard (no spam control, no IPS).

Someone can explain/help me about this strange issue?
I can create

5 Replies

Reply to Thread

Matt Petty Replied

10/7/2015 at 8:09 AM

Employee Post

What did you have issues finding? Where you create the user or the user?

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Fabio Mancin Replied

10/8/2015 at 1:12 AM

User's menu isn't present or visible into Settings.

The only user I've been able to create is the domain admin, but after that every action like login with that, create new user(s), group(s) or something related to that domain was impossible.
I've solved installing the previous version, 13.4. and everything works fine.

I will wait for a couple of month before upgrading to 14.3.

Fabio

Bruce Barnes Replied

10/8/2015 at 4:24 AM

Do you have .NET 4.5, and all of the service packs and security patches installed? SmarterMail 14.X requires .NET 4.5 to run properly. Did you have an earlier version of SmarterMail installed prior to installing 14.X? If so, did you do a complete uninstall of tge old version and reboot, to unlock any locked files, prior to installing version 14.X?

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting