Account Lock Out for Non Payment
Idea shared by Bruce Barnes - September 9, 2015 at 1:33 PM
From time-to-time it, albeit unfortunately, becomes necessary to lock out support to an account which has not made payments in a timely manner.

I would like to see the ability to flag a SmarterTrack account with a "non-payment" flag which would either not allow the creation of a ticket or, alternatively, allow the creation of a ticket and, when the ticket confirmation is sent to the creator, would create a note that the ticket has been received, but is in HELD STATUS because the originator needs to contact accounting or support.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting

1 Reply

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Rod Lasky Replied
September 10, 2015 at 3:05 PM
Employee Post
Hi Bruce.  I'll bring this up at our next development meeting tomorrow.  I'll update you afterwards.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278

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