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emails does not deliver to user's inbox
Problem reported by Mahdi Asgari - September 5, 2015 at 9:09 PM
Submitted
In some cases emails does not deliver to user's inbox, somtimes they're CC. the main recipient get the email but others may not.
I have  SmarterMail Enterprise 11.7 which was upgraded from  SmarterMail Enterprise 10.
does anybody knows what's wrong ?

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Rod Lasky Replied
September 10, 2015 at 1:40 PM
Employee Post
Hi Mahdi.  Make sure your Delivery logs are set to detailed in Settings >> Log Settings >> 'Log Detail Levels' tab.
Now search the delivery log for that delivery.  The session [#####] should show the results of all delivery attempts, including CC'd addresses.  I hope this helps.
 
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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