Content Filter not triggering

Hello,

Being the administrator of our domain I have overridden the spam settings and set some actions (Basically adding SPAM-MED, SPAM-HIGH to the subject line). I have also setup 2 content filters for Medium and High Probability emails who are supposed to trigger when SPAM-MED / SPAM-HIGH are present in the subject line. Those emails are supposed to be rerouted to another account for analysis. It seems however that those filters are not triggering and all SPAM-MED and SPAM-HIGH emails are being sent directly to the inboxes of the users.

This used to work for us before when we were using SmarterMail 7 on our dedicated server. Now that we migrated and are using SmarterMail Enterprise 14 on a shared server the content filters don't seem to be triggering anymore.

I have contacted the hosting company who said that once the spam filter triggers then the content filters are not applied... sounds strange to me.

Is this to be expected on SmarterMail Enterprise 14?

Thank you for your response.

Bruce Barnes Replied

9/3/2015 at 5:58 AM

Marked As Answer

It is very possible that your SmarterMail operator has setup SmarterMail so that any filtering you may initiate is ignored.

Even though your ability to modify those settings has not been disabled, your actual provider may have done this by setting the thresholds for the various spam levels outside of parameters which give you control.

Since these forums are provided for license holders of SmarterTools products, you should be referring your question to your SmarterMail hosting provider.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Webmaster of IMA Co., Ltd. Replied

9/3/2015 at 8:53 PM

Thank you Bruce.

I directed my question to the SmarterMail hosting provider which answer is provided above. They were in fact not very sure what was happening, reason why I came here. All I wanted to know is if this was a default/new behaviour in SmarterMail Enterprise 14 or some predefined settings made by the SmarterMail server administrator. You have answered that question.

What is frustrating though is having access to settings to then end up being told that in fact they don't work because of higher settings. Not very graceful from the hosting company I must say.

Bruce Barnes Replied

9/4/2015 at 8:50 AM

Thank you for the update, Webmaster.

Your issue raises a valid point: anyone who hosts customers needs to communicate with their customers.

Sometimes that communication process is neither pleasant, nor agreeable, to one or both of the parties, but they need to be able to communicate and discuss issues which can, and do, arise on a regular basis. Everyone needs to remember that, no matter how well the code is written, there are still hardware, software, and connectivity failures. There are still going to be times when a service or process which has been contracted for is not going to work the way it was understood to work at the time the contract was written.

This has become even more critical with e-mail because of all of the spam and delivery issues. E-Mail servers must be properly configured and the customers must abide by the requirements which have been put into place by a handful of very large ISPs. Failure to comply with the new antispam and delivery protocols will, not might, but will, result in non-delivery of e-mail..

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