1
Returned message do not indicate over quota
Idea shared by TSSB Sdn Bhd - August 19, 2015 at 3:46 AM
Planned
Hi,
 
I have a return message which do not indicate over quota.
 
Below is the return message :
 
Could not deliver message to the following recipient(s):

Failed Recipient: someone@gmail.com

Reason: Failed all attempts to connect to recipients mail server


   -- The header and top 20 lines of the message follows --
 
I have to check at the smartermail server delivery log to find out the reason and it said :
 
RSP: 452-4.2.2 The email account that you tried to reach is over quota. Please direct
RSP: 452-4.2.2 the recipient to
RSP: 452 4.2.2 support.google.com/mail/answer/6558 bd11si32235692pac.187 - gsmtp
CMD: QUIT
 
Regards,
Kok Wai

3 Replies

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0
Robert Emmett Replied
August 19, 2015 at 8:29 AM
Employee Post
Kok Wai, thank you for mentioning this.  A 4xx response means that it is a temporary issue and that SmarterMail should continue trying to deliver the message.  A 5xx response means that it is a permanent issue and to stop trying.  For 5xx responses, we currently display the given response in the returned message.  Because you received a 4xx response, it means SmarterMail continued trying to deliver the message until the specified attempts had been reached then the generic message "Failed all attempts to connect to recipients mail server" is returned.  I see had the verbage and be confusing--since SmarterMail did fail to connect but failed to deliver.
 
Since this is currently functioning as designed, it is not a bug.  However, I have added it to a features request list to change the verbage slightly on this message and also to include the last attempt response message (in this case "The email account that you tried to reach is over quota...").
 
I am changing this thread to an Idea and marking it as Planned.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
TSSB Sdn Bhd Replied
August 20, 2015 at 9:15 PM
Hi Robert Emmett,
 
Thank you for your reply.
 
I received a 4xx response but the bounce back message reason given is failed all attempts meaning it will stop attempt to deliver.
 
"Reason: Failed all attempts to connect to recipients mail server"
 
Regards,
Kok Wai
 
0
TSSB Sdn Bhd Replied
August 21, 2015 at 2:58 AM
Hi Robert Emmett,
 
Is there a way to set the return message.
 
The message should tell in detail instead of just say failed delivery.
 
Like in this case, the account is over quota, hence the bounce back message should tell it is over quota.
 
Thanks,
Regards,
Kok Wai

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