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Password lockout - can't manually unlock an employee
Problem reported by Jess Coburn - August 5, 2015 at 7:26 AM
Resolved
It's a problem that this is hard-coded into Smartertrack and that there doesn't appear to be a way to change this or to manually unlock a user.
 
I'm told this is likely a 10 minute lockout, we're waiting it out now to see, but this is 10 minutes that an employee can get no work done.
 
There doesn't appear to be any way from the employee screen to unlock them manually.
 

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Employee Replied
August 5, 2015 at 12:14 PM
Employee Post
Hello Jess, 
The password lockout is kept in a way that would make it... difficult to make as a setting due to the way its uniquely tied to them... (I don't want to risk security by mentioning how). ANYWAYS the security can be disabled in Settings -> Security -> Enable Brute Force Detection. I think you should be able to turn this off and the agent will again be able to log in.
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Brian Ellwood Replied
August 10, 2015 at 11:59 AM
"The password lockout is kept in a way that would make it... difficult to make as a setting due to the way its uniquely tied to them"
 
This doesn't really make sense? All other IDS blocks show up and allow us to manage them, how would displaying user lockouts be any different?
 
If we can't do them "per-user" at least give us the ability to "flush all"
 

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