1
Is is possible to assign a ticket to multiple agents in the same group?
Question asked by Jennifer Miller - July 28, 2015 at 11:39 AM
Answered
Is is possible for a manager to assign a ticket to multiple agents in the same group?
 
 

1 Reply

Reply to Thread
0
Employee Replied
July 28, 2015 at 1:38 PM
Employee Post
Hello Jennifer,
I do not believe this is possible. Tickets may only be assigned to one agent at a time.

Reply to Thread