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Live Chat ("Leave a Message") Not Working
Problem reported by Ben Santiardo - July 20, 2015 at 9:46 AM
Resolved
Maybe I am setting up my system incorrectly...but I think it might be a bug.
 
When all Agents have logged off the system, the "Chat" tab goes gray and says "Leave a Message" which is expected. Problem is that if I click on "Leave a Message" nothing happens. I verified this in Chrome and MSIE. 
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Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES

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Ben Santiardo Replied
July 23, 2015 at 5:47 AM
Apparently this was an issue in v11.0.5661... Once I upgraded to v11.1.5668 this particular problem resolved itself.
 
UPDATE:
 
I was wrong. The problem still exists, but I narrowed down the cause. It only happens when a customer is not logged in. If they are a "guest" on the portal, clicking on the "Leave a Message" tab just cause the page to refresh (ie: blink). Nothing else happens. If the customer logs into the portal, then clicking on "Leave a Message" works as expected.
 
I checked and I have "New Tickets in Portal" set to "All Users". However I don't believe that this setting should effect anything.
____________________________________
Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES

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