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Where is the setting ? mail.domain or webmail.domain
Question asked by Curtis Kropar www.HawaiianHope.org - June 27, 2015 at 9:20 PM
Unanswered
Aloha !
 
So we just set up our new server : Windows Server 2008, Plesk 12 Control panel, Smarter Mail 14 (Webhost). 
Changed our DNS with the registrar a couple of hours ago...things seem to be coming along, now just tweaking some "oops" changes to make it work properly.
 
So here is an issue.  As an example, for the domain. (its the same on all domains)
www.H5Hawaii.org  (yes, it has an error, we will fix it later)
mail.H5Hawaii.org 
webmail.H5Hawaii.org 
 
I spent about an hour or more trying to figure out why mail.H5Hawaii.org  would not bring up the smarter mail login like it did on our old server, instead it goes to a default plesk page. 
 
Then sort of by accident, i was looking at the server/domain  DNS records and realized that "WEBMAIL" was also defined with the same IP address as "MAIL"  so i type in : webmail.H5Hawaii.org   and bam there was the smartermail login. 
 
So now i have spent another hour trying to figure out why "mail" is NOT working and "webmail" is working. Is there a setting i am missing someplace in the new smartermail 14 that has "webmail" defined as the login page ?  I have been messing with the DNS stuff too and nothing i do seems to make a difference,
 
 
www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.

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Bruce Barnes Replied
June 28, 2015 at 7:13 AM
First, get rid of the CNAMES.  While they are prohibited for MX records, and you do not have them, many large DNS servers now IGNORE them as they cause double lookups and that doubles the resource requirements.
 
All host records should be pointing directly to IP addresses - no more CNAMES, period.
 
Second:  did you setup the IIS HOST HEADER for MAIL.H5HAWAII.ORG in IIS on the new server, AND does it map to the static IP ADDRESS 208.111.58.236?
 
The error message appears to indicate a lack of mapping in IIS.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
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Curtis Kropar www.HawaiianHope.org Replied
June 29, 2015 at 2:50 AM
Thanks Bruce for your response.
 
Ok, Here is what we found :
After another like 2 hours of trying to figure out why the webmail. was being created, and the mail. was not, we ended up looking at the IIS - Bindings for the H5 domain, and only "webmail." was set up. We manually put in "mail." and now that is working for the H5 domain.
So we went back to the DNS editor for plesk and the H5 domain and deleted both "mail" and "webmail" from the DNS - nothing changed in the IIS binding. Isnt that supposed to update ?
 
As a temporary work around, we manually added mail. back into the bindings for all domains. (they all work now)
What is creating the original "webmail." binding ?  is Plesk doing that or is SmarterMail doing that ?
 
Also, for SmarterTools, i cant see anything that actually allows me to define some of the server side stuff. "Mail./ vs webmail., or what if i wanted "myCrazyWebmail.H5Hawaii.org" ??
 
Finally, in reading through the documentation :
 
When logged in as the administrator, under "settings" > "Bindings" > "Hostname"
The Help manual says to click "click Hostnames in the navigation pane"
Under Smartmal, "Manage" > NO "Hostnames" Options exists.
 
www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.
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Bruce Barnes Replied
June 29, 2015 at 6:13 AM
Someone who is more familiar with Plesk, than I will have to jump in on the Plesk question, but you need to make your own DNS entries for everything.
 
Setting up e-mail requires a solid knowledge of IIS, DNS, and PORTS, with 25, 110, 143, 587, 993. 995, and 5222 all being opened -- as required by TLS 1.1, TLS 1.1, and TLS 1.2 (all versions of SSL:  SSL 1.0, SSL 2.0, and SSL 3.0 are depreciated - no longer used)
 
Don't try to depend on a third party tool to set this up - do it yourself.
 
Once you setup the DNS, you can setup the HOSTNAME MAPPING in IIS and add the domain in SmarterMail.
 
 
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
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Curtis Kropar www.HawaiianHope.org Replied
June 29, 2015 at 6:32 AM
Thanks again, but everything else is working. Email, webmail, receiving and sending. Plesk handled most of the configuration linking with Smartermail.  We had to custom some DNS. All ports are mapped through a separate firewall server.

Still the question is, Which one is supposed to be responsible for making the binding ?
www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.
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Curtis Kropar www.HawaiianHope.org Replied
July 8, 2015 at 4:38 AM
bump. Still waiting for an answer to the original question.
www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.
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Curtis Kropar www.HawaiianHope.org Replied
December 1, 2015 at 1:07 AM
BUMP !
still waiting
What program, plesk or smartermail, makes this BINDING ????
"webmail.domain.com"
when i want it "mail.domain.com"
Where do i control the setting in plesk or smartermail and WHERE at ?
www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.

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