2
Web UI - Contacts stops working
Problem reported by kevind - June 13, 2015 at 9:49 AM
Resolved
When working in the Contacts section of the UI, it becomes unresponsive after a series of steps.  This can happen with both IE and Chrome.  Steps to duplicate:
  1. Click on the Contacts tab.
  2. Scroll through 10-20 contacts using the mouse wheel.
  3. Click on the Search box, type a common name, and press Enter.
  4. The little box at the top next to Contacts shows [N] found, but nothing appears in the list.  Trying to clear the search or clicking Actions or View does nothing. Other tabs like Email continue to work, but the only way to fix Contacts is to logout.
You might have to repeat this process 2-3 times as it's somewhat inconsistent.  I found it easier to duplicate with hundreds of contacts (most were imported from Gmail, but not sure if that matters).  Also, you don't need to use the mouse wheel (#2), but it seems like you do need to go through a few contacts with mouse/keyboard.
 
Kevin

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Matt Petty Replied
June 15, 2015 at 8:56 AM
Employee Post
We were able to replicate this and I added it to our bugs list, thanks.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Robert Emmett Replied
July 31, 2015 at 1:06 PM
Employee Post
Kevin, this issue has been resolved and will be available in the next minor release.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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