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Unlock user locked by a throttling rule
Idea shared by Giuseppe Paris - November 21, 2014 at 4:29 AM
Under Consideration
Is there a way to unlock an user locked by a throttling rule?

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Robert Emmett Replied
November 21, 2014 at 9:53 AM
Employee Post
Giuseppe, currently being locked by a throttling rule is time based.  There is no way to manually unlocked them.  This is a reasonable request, however, so I have added that option to unlock blocked users to our features request list for further consideration in a future release.  I am changing this from a Question thread to an Idea thread.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Bill Morgan Replied
October 16, 2015 at 1:04 PM
I found this thread today because I had the same problem.  Eventually I was able to unlock the user by going to services on the server are restarting the "SmarterMail Service" entry.  This unlocked the user.

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