4
Deleted user still shows in global address list
Problem reported by Hugo Braz - May 29, 2015 at 3:42 AM
Not A Problem
Hello, 
 
I have smarter mail Enterprise version 13.4 .
I have a user that was disabled, and a few days later was deleted.
This user contact now still shows up in the global address list and i can't deleted with administration user.
 
I tried to create the same user but a warning says that the user already in use.
So smarter mail didnt completly deleted the user.
 
Any way to clear this info from the system or correct it ?
 
Thanks in advance . 

6 Replies

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0
Robert Emmett Replied
May 29, 2015 at 7:53 AM
Employee Post
Hugo, in the domain folder can you verify that the username has been removed from the accountList.xml and that the username folder has been removed from the Users folder within the domain folder?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Hugo Braz Replied
May 29, 2015 at 9:25 AM
Robert,
the username apears in the accountlist.xml, but the username folder does not show up .
 
 
 
1
Robert Emmett Replied
May 29, 2015 at 9:31 AM
Employee Post
Remove the username from the accountList.xml. You may need to restart your SmarterMail service, but then it should go away.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Hugo Braz Replied
May 29, 2015 at 10:41 AM
This is resolved .
 
Is this a "bug" or already known issue that we could expect often?
0
Robert Emmett Replied
May 29, 2015 at 10:56 AM
Employee Post
Hugo, we're going to chalk to up to a one time occurrence unless it has happened on multiple occasions for you.  The accountList.xml file may have had a writing lock which prevented the SmarterMail service from removing the username.
 
Obviously, if this situation occurs again, we will look further into.  At this time, I'm marking this as Not a Problem.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Steve Reid Replied
June 1, 2015 at 7:29 AM
If Smartermail encounters a file that cannot be accessed then does that appear in the log? It seems like this issue needs more troubleshooting.
 
Also it would be nice if Smartermail detected these types of issues and attemps at a later time to write in the info again.

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