Minor Upgrade SmarterMail to version 13.05430 -> error 1923
Problem reported by Simon Boo - November 15, 2014 at 12:19 AM
Dear SmarterMail Support and Engineers,
Minor Upgrade SmarterMail to version 13.05430 -> error 1923
During installation SmarterMail13_Setup.exe encountered error 1923 Server Smartermail Web Service could be installed, verfy that you have sufficient privileage to install.
Just click ignore to complete the installation process. After that login as Admin and reactivate License, tested everything working fine.
Question: How can SmarterMail engineers rectify this error?
Simon Boo

3 Replies

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Rod Lasky Replied
November 17, 2014 at 1:50 PM
Employee Post
Hi Simon,
Whenever I see this error, it's usually easily fixed by uninstalling the product, rebooting the server, and then running the installation wizard again.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
Joseph Boo Replied
December 5, 2014 at 7:01 AM
dear all,l also facing this problem when l upgrade to new version, l try restart and re install also same, my last try is reinstall old version 13.0 and reboot ... it work....when l login to check the version is show version 13.1. l not sure l do this step right or wrong but the smartelmail can run..
thank you,
joseph boo
karl kapacee Replied
February 4, 2016 at 2:42 AM
Hello getting the same issue error 1923 has any one got fix for it
following Services are installed & and running
SmarterMail Service
SmartMail Web Server
SNF Service
World Wide Web Publishing Services (IIS)
if any of above need to be removing please forward how to remove them and where

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