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Can we require a time log be filled out?
Idea shared by Josh Buedel - November 10, 2014 at 12:10 PM
Proposed
We want to require all our reps to add a time log to a ticket anytime they respond. Can time logs be made mandatory?

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Emily Ward Replied
November 11, 2014 at 4:32 PM
Employee Post
Hi Josh,
 
Currently there is not a feature in SmarterTrack that will require agents to fill out a time long when they work on a ticket.  Since this is not a feature at this time I've changed this to Proposed.  Other users will have the opportunity to vote on this as a feature and provide their feedback.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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