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User account auto set to Disabled
Question asked by Xavier Mar - 11/9/2014 at 11:41 PM
Unanswered
One of my user account automatic set / check the "Disable User" check box even after I uncheck the box. My user is using Outlook to download all the Smartmail from webmail to laptop Outlook.
 
May I know what should I do about this?
 
Thx.
 

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Andrea Free Replied
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Hi Xavier,
 
What version of SmarterMail are you currently running? Also, can you give me the path of where you're finding this setting? This may be something that you need to open a support ticket for as this is not expected behavior and I haven't heard of any known issues regarding this. However, I'll try and troubleshoot as I can.
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

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