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Hyperlinks within KB articles and Tickets
Question asked by Shannon Yates - November 7, 2014 at 8:54 AM
Answered
I am not sure if this is just my lack of knowledge with all of the updates or if this is a true bug.
 
I am trying to add hyperlinks to ticks and KB articles and I find that I am receiving a javascript:0 error when I try to click on OK.  The screen does absolutely nothing at all and I am not sure what it is that I am doing incorrectly?
 
Here is what mine looks like when I try to add a link (the link option here even looks different than mine:
 
 
Here's the link option from within this thread:
 
 
So does this mean that I have something set up incorrectly?
 
Thank you,

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Andrea Rogers Replied
November 7, 2014 at 9:03 AM
Employee Post
Hi Shannon,
 
From the first image you posted, it looks like all settings are displaying at once, regardless of you having "URL" chosen for the Link Type. What should be happening is you choose "URL" and the Protocol and URL fields appear. If you choose "Link to anchor in the text" the Select an Anchor text should appear. And if you choose "Email Address" the last fields for those settings should appear. 
 
I'm not sure this is something I can troubleshoot as I'm not terribly technical, but what version are you running? This will help other users or agents in troubleshooting this. Also, when did this behavior begin?
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Shannon Yates Replied
November 7, 2014 at 10:09 AM
Thank you Andrea I was noticing the same thing.  We are currently on the following version:
  • SmarterTrack Enterprise
  • Version 10.4.5423.15868
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Andrea Rogers Replied
November 7, 2014 at 11:01 AM
Employee Post
That's the version I'm testing with and I'm not able to replicate this. Does this behavior happen every time or only after certain steps you take? What version of Firefox are you on?
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Shannon Yates Replied
November 7, 2014 at 12:15 PM
As it turns out I was on an outdated version of Firefox once updated it works fine. So sorry to bother you and thank you for your help and suggestions.

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