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Clamd.exe goes CRAZY
Problem reported by Ronald Raley - November 3, 2014 at 12:31 PM
Submitted
All of a sudden, our SmarterMail 12 server becomes unresponsive.  I remote desktop into the server to find approximately 50 clamd.exe processes running.  They maxed out the RAM on the machine.  I successfully end the processes of all of them except one.
 
Not sure where to start in fixing this :(

Any help would be appreciated.
Ron

3 Replies

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3
Rod Lasky Replied
November 4, 2014 at 6:17 AM
Employee Post
Hi Ron,
I would recommend that you stop the SmarterMail service, and then delete the following two files:
C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Clam\etc\clamd.CONF
C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Clam\etc\freshclam.CONF
 
Upon service restart, if you're still seeing multiple processes, then I would suggest opening up a support ticket.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Ronald Raley Replied
November 6, 2014 at 7:53 PM
Rod,
 
Thanks for the recommendation.  This has been completed.  We shall see how it goes.
 
Thanks,
Ron
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Ronald Raley Replied
November 19, 2014 at 12:28 PM
Unfortunately, this issue occurred again today.  There were 32 clamd.exe processes running.  Each one held between 100k and 400k of memory.  It brought the entire mail server to its knees.
 
I have disabled ClamAV until our team can be sure it does not occur again.
 
Thanks,
Ron

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