Clamd.exe goes CRAZY

Problem reported by Ronald Raley - 11/3/2014 at 12:31 PM

Submitted

All of a sudden, our SmarterMail 12 server becomes unresponsive. I remote desktop into the server to find approximately 50 clamd.exe processes running. They maxed out the RAM on the machine. I successfully end the processes of all of them except one.

Not sure where to start in fixing this :(

Any help would be appreciated.

Ron

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Employee Replied

11/4/2014 at 6:17 AM

Employee Post

Hi Ron,

I would recommend that you stop the SmarterMail service, and then delete the following two files:

C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Clam\etc\clamd.CONF

C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Clam\etc\freshclam.CONF

Upon service restart, if you're still seeing multiple processes, then I would suggest opening up a support ticket.

Ronald Raley Replied

11/6/2014 at 7:53 PM

Rod,

Thanks for the recommendation. This has been completed. We shall see how it goes.

Thanks,

Ron

Ronald Raley Replied

11/19/2014 at 12:28 PM

Unfortunately, this issue occurred again today. There were 32 clamd.exe processes running. Each one held between 100k and 400k of memory. It brought the entire mail server to its knees.

I have disabled ClamAV until our team can be sure it does not occur again.

Thanks,

Ron

CLEBER SAAD Replied

3/10/2015 at 5:41 PM

try to change the timeout in SM configuration from 60s to 120s. After that solved my problem.

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