1
Problem installing SmarterMail 12.5.5409
Problem reported by Robert Voigt - October 28, 2014 at 5:01 AM
Resolved
Dear Smartertools,
 
There seems to be a problem with the install file for version SmarterMail 12.x (12.5.5409).
I tried this 4 times and at the end i keep getting the attached error.
Also disabled the AV and even restarted the system a couple a times with no result.

So i had to revert back to the old version SmarterMail 12.x (12.4.5364).

I never had this problem before with other updates.
Please advise what to do next.
 
Regards,
 
Robert

3 Replies

Reply to Thread
1
Bruce Barnes Replied
October 28, 2014 at 6:24 AM
Sounds like some of the files got corrupted at some point in time. Uninstall, reboot, install new version. Remember to disable the built-in webserver after you reinstall.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
1
Bruce Barnes Replied
October 28, 2014 at 12:21 PM
Uninstalling SmarterMail will leave all users, settings, and other data in tact. Whenever you do a major version upgrade, you must uninstall the okd version, reboot, and then install the new version Remember to. DISABLE the built-in SmarterMail webserver after reinstalling - it's designed only to do the initial configuration, and IIS should be configured for SmarterMail web access.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Bruce Barnes Replied
October 28, 2014 at 8:46 PM
Glad that worked for you, Robert! 
 
for anyone else who might encounter similar issues, here are the official SmarterTools KB articles relating to MINOR and MAJOR version upgrades:
 
  • MINOR VERSION: Minor Upgrade of SmarterMail - SmarterTools

    When doing a MINOR VERSION upgrade, it is always advisable to STOP the IIS and SmarterMail services prior to doing the upgrade.  Remember to RESTART the SmarterMail IIS service after the upgrade complete.

     
  • MAJOR VERSION: Major Upgrade of SmarterMail - SmarterTools

    When doing a MAJOR VERSION upgrade, remember to UNINSTALL the OLD version, REBOOT the server, BACKUP your data files -- both the
     
    • C:\Program Files(x86)\SmarterTools\SmarterMail\ directory, and the;
    • C:\SmarterMail directory

      assuming you used the standard installation paths
IMPORTANT: When you finally get to installing the major version upgrade, make certain you use the SAME PATHS you used in your original version.
 
Since you indicated the solution I suggested resolved your issue, I have marked this as resolved.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting

Reply to Thread