Hey Debby,
I'm not sure I understand the placement you're looking for. You say you'd like the chat icon to sit against the left or right of the screen. Are you referring to where it's at currently in this portal -- the orange/grey icon in the bottom right? SmarterTrack 12.x introduced the new live chat widget we're currently using which embeds live chat directly into your site. To begin using this, you would simply need to change your live chat link to use the "Embedded" live chat type.
Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com