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Page loading issue
Question asked by Joshua Parker - October 15, 2014 at 7:42 AM
Unanswered
I recently began having issues where the randomly our smartermail page will not load but will sit at a loading screen as shown in the image I have included below.  We have not always had this issue so I didn't believe it to be an IIS issue as we have made no changes to IIS since install.  That being said I am not sure if this is an IIS issue or a smartermail issue and am not sure where to look for clues as to the cause.  If I refresh the page it loads immediately. I am currently running smartermail 12.2.5283
 

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Employee Replied
November 25, 2014 at 3:48 PM
Employee Post
Good day Joshua,
 
Thanks for your time. I wanted to check back with you on this matter. I would like to reiterate the changes we suggested on the Support ticket to the IIS settings to presumably resolve the time out sessions.
 
* We increased the idle time outs from 20 minutes to 40 minutes in the Application pool under the Advanced settings.
* Applied the ASP portion of the server roles for IIS. I set that time out from 120 seconds to 240 seconds.
 
Thanks.

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