Forwarding emails with attachment on Android devices create duplicate attachment on receiving side.

Problem reported by BIS Techies (Rebecca and Family) - 10/9/2014 at 1:18 AM

Resolved

Hi Support,

Whenever I receive an email with an attachment and I forward this email to someone else from my Android device, they will receive 2 of the same attachment.

I created a new user account in SmarterMail and tested with same result.

This does not happen when I use the Webmail or when I use Outlook to forward emails. I have also tested on a iPhone 4S and it is fine.

The mobile devices tested are configured with ActiveSync.

SmarterMail Enterprise Edition Version 12.2.5269

Devices: Samsung Galaxy S3 (v4.3), Samsung Tab 2 (v4.2.2), Samsung Tab S (v4.4.2)

Any advise please?

4 Replies

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BIS Techies (Rebecca and Family) Replied

10/30/2014 at 3:44 AM

Hi Everyone, any updates?

Employee Replied

11/4/2014 at 10:39 AM

Employee Post

Is this an inline attachment?

Employee Replied

11/4/2014 at 10:56 AM

Employee Post

I was able to replicate this problem. I am adding it to our bugs list.

Matt Petty Replied

11/19/2014 at 3:14 PM

Employee Post

This has been fixed and will be included in the next minor build.

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

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