Hi Lance,

 

You can use Roles to allow users or agents to change the statuses of threads. What you'll want to do is create a new role or modify an existing one. On the Community setting choose Custom. Then, when you click on the Community tab you can mark "Change Status". This will allow whoever has the role to mark replies as the answer.

 

Hope this helps!

I went to Organization > Roles and created a role called Community Employee.  It's set to Employee with Fill Control on everything, except Community, which is set to Custom.

 

I went to myself, which is an Admin, and added that role to myself.

 

Logged out and back in.

 

Went to Community and still do not see option to Mark as Answer.

 

When I went to Brands > My Brand > Community, there wasn't an option for Change Status.

Lance, 

 

What's the exact version number you're currently running? You can find this by clicking Help | About SmarterTrack. Regardless of the Roles that you've added, if you're logged in as the System Admin you should be able to have full control in the Community. In this latest minor release there was a change with Community permissions and I'm wondering if this is having an impact. 

10.2.5364.30594 is the version you are hosting for us.

I use to have, as the system admin, the ability to mark a response as the answer, but after an update, I can't.