Hi Grady,

Yes, but only for submitted tickets.
We are missing this functioanlity for New tickets.
Sometimes an agent must write a reply to a customer, but the manager must do a review (problem cases).
Then the agent can write this as a draft and later when the manager has time he/she can review this.

 

I recently got a mail from Sally from sales:
You are correct, currently there is not a way for an agent to save a new ticket as a draft.  I spoke with one of my developers and they are adding that to the feature request list for the future.  

 

So hopefully we can see this soon ;)

 

Thanks for the reply,

 

Robert